Privacy Policy

Information We Collect

When you visit our website or apply for a mortgage, we may collect the following types of information:

• Personal identifiers — name, address, email address, phone number, date of birth, Social Security number.
• Financial information — income, employment, credit history, and asset information provided as part of a loan application.
• Usage data — IP address, browser type, pages visited, and time spent on our site, collected via cookies and similar technologies.
• Communications — messages, inquiries, or other content you send to us directly.

How We Use Your Information

We use the information we collect to:

• Process and service mortgage loan applications.
• Communicate with you about your application, loan, or account.
• Comply with legal and regulatory obligations, including credit reporting and state licensing requirements.
• Improve our website and services.
• Send you information about products, services, and promotions (where you have consented or as permitted by law).

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Affiliates and service providers — companies that assist us in processing your loan, verifying information, or operating our systems.
• Credit bureaus and reporting agencies — as required for credit decisions and reporting.
• Government agencies and regulators — as required by law, court order, or regulatory requirement.
• Successors — in connection with a merger, acquisition, or sale of assets.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of our site may not function properly as a result.

Data Security

We maintain physical, electronic, and procedural safeguards that comply with applicable federal and state regulations to protect your personal information from unauthorized access or disclosure.

Your Rights & Choices

Depending on your state of residence, you may have rights to access, correct, or delete personal information we hold about you. To make a request, contact us at:

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your personal information, subject to certain exceptions. To exercise these rights, please contact us using the information above.

SMS / Text Messaging

By opting into SMS messaging from Highland Mortgage, you agree to receive text messages related to your loan application, loan transaction, loan servicing, available rates, and other products. Message and data rates may apply. To opt out, text STOP at any time. See our SMS Policy for full details.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at support@highlandmtg.com or call 404-850-0959.